Thank you all so much for the experience with your dealership yesterday.  All 3 of you were very helpful and very professional.  I cant tell you how amazed I was for the fact that I was treated so well.  Your help was prompt, polite and pleasant.  I had pretty much given up on the fact that a dealership would be a decent experience.  You went the extra mile to offer me everything possible to make it a great transaction.  The most amazing part was all this happened even after you knew i was not going to make a purchase there!  As a business owner myself I wish I had a whole office full of people like you.

Thank you for checking with us on our purchase. We will continue to share with friends and family about our good experience  purchasing a vehicle with you.  

Always a please to do business at your dealership.
Mika Minkkinen

Everyone at the dealership was wonderful; very friendly and energetic. In particular, I would like to recognize George and Oliver, the salesmen who assisted in my purchase the most, but also Ty, the Used Car manager, who was instrumental in helping me decide to purchase from Larry H Miller Subaru. All of these fine gentlemen represented their company, their brand, and themselves extremely well. Ben in "Finance" also deserves mention as he is obviously very good at his job and a credit to the organization. Larry Miller is very lucky to have so many excellent employees working for him! Please feel free to forward my comments and survey results to the dealership manager/owner!
Micah Scholes

First, a little background.
Our son Michael, is nearing the end of a lease at the Chevrolet store on a 2006 Equinox. He has been very adamant about wanting an ALL WHEEL DRIVE vehicle as the replacement. This is a BIG DEAL in our family, as it will be the first self handled car purchase by our son.
His options include buying the Equinox, or any of the following that might be available in recent year models: A Honda CRV, a Toyota RAV, or a Subaru (two or three models looked at during past few days).
We have been in close touch with Rod and Grant on this issue, and we are now within a month of a decision for Michael's next car.
SO.............WHAT IS THE FAVOR?
At the Subaru store in Sandy, there is a young man working there by the name of RICHARD CASTILLO. He clearly knows that any purchase we make at the Subaru dealership will go thru Dean, Rod, or yourself.
Despite this situation, Richard has been a fantastic representative for Larry H. Miller. On more than one occasion, he has spent a good deal of time with Michael and I..............even on a winter day when it was below freezing.
He is courteous, helpful, and a gentleman in every way possible. He remembers us when we return for the latest walk thru of possible replacement cars, he willingly runs back to the office for keys of automobiles we come across to inspect, he is well informed on all models of Subaru, and a real pleasure to deal with when at the store.
He is aware that we have been responsible for at least 126 car purchases from Larry H. Miller, and treats us with respect, in fact calling me Mr. Gray, a real departure from two other Miller employees, who announce over the loud speakers that we need to leave the building immediately.
I know times are tough in the automobile business right now. However, is there a way for you (or even Larry himself) to give some recognition to this young man? He is deserving of praise and compliments, and as a former executive of a major company, I am well aware of what positive reinforcement can do to an employees attitude.
Too often we base performance on the bottom line of DOLLARS. What also needs to be considered is this: sales people like Richard are not forgotten by people who request and demand good service, and dividends may not come for weeks or months down the road. Please give Richard the recognition he deserves.
Al Gray

I really enjoyed working with everyone at Larry H. Miller Subaru.  Gabe and Gy were wonderful and couldn't have been any nicer.  I woulb be happy to refer friends and family to talk to either of them about a new or used car purchase.  I love my car and am extremely happy with the purchase

Hey Thomas I just wanted to take a moment and thank you again for the way you conducted our business.  I needed to know what your best price was any you didn't dicker or haggle, you just got right to it.  Having been through the miserable experience of sitting in a dealership for HOURS just to figure out their best price, it was a pleasure buying from Larry H. Miller Subaru.

 I’d like to express my appreciation with regards to some fantastic service I received at the Larry H Miller Subaru dealership this past month.  I bought a Honda Civic Hybrid at that dealership and was helped by Salesperson Richard Castillo.  Richard was extremely personable and professional.  He met my every need, addressed my concerns and when he didn’t have an answer he was quick to research it and find it out for me.  Follow up service as been terrific as well.  He recently went out of his way to help me get an extra key purchased.  Overall I was very happy and pleased with my experience thanks to Richard’s efforts.

I went to the Subaru in Sandy to go with my nephew to make an oil change appointment and he mentioned to go and look for a car similar to my Lexus RX 350. We went upstairs and right away Richard Costello approached my nephew as a person he knew, very friendly and not pushy. I told him I was just looking and did not know you had a car similar to my Lexus in size. Richard treated me with attention and respect and took all my ribbing and joking. I left and went to shop Acura / MDX and we sat in their car, in the show room on State street for over 10 minutes and no one approached me, maybe because I'm a female, my nephew drove me their in his Subaru impreza, or maybe because I was dressed in my jeans. What ever the case I was so offended, we left. I really was set on buying the MDX. We went back to the Subaru dealer and long story short, Richard made the deal, treated my nephew as an adult, paid attention to my questions and showed a lot of integrity and honesty. Thanks for a nice experience. I buy a lot of cars, and I know what the experience can be like.

I would rate Robert "Big Bob" Lapuaho as excellent. I would rate Thomas Fortune as excellent. He took time in his busy schedule to explain what was in the sales contract.

 It was a great experience.  Richard is the best he answered all of our questions as well as kept us very hydrated.  We are very happy with the great service we received and will send friends and family.

 THANKS TO EVERYONE AT LARRY H. MILLER SUBARU! WHEN BRIAN COULD NOT HELP US HE GOT GY MCGRIFF TO TAKE OVER, WE ARE BEING HONEST WHEN WE SAY WE HAVE NEVER BEEN TREATED BETTER OR CAME HOME FEELING SO SATISFIED. BEN IN FINANCING WENT OVER AND ABOVE TO GET US IN OUR NEW LEGACY SEDAN! THANKS SO MUCH TO EVERYONE!

Very Nice dealership, I find my new car quite dope. The deal was easy, and it was a major plus that I was not pressured ["like a pack of wild dogs on a bloody fox"]. Ha  

 It was my first enjoyable experience buying a car!  

 I had a very good experience with your salesman, he was honest and fair and the time it took to purchase my new car was a lot shorter than I expected, and because I had an appt later in the day he took the trouble to make sure the paper work went not only fast but he made sure I received the info that I needed too. I will refer my friends to him.

 We purchased a new Subaru Outback from Mr. Richard Castillo at Larry H. Miller Subaru, Sandy UT.  I really hate car shopping but Richard made the experience quite pleasant he was extremely knowledgeable about his product, very friendly, and easy to deal with.  We actually laughed and joked while making the deal.  He went above and beyond expectations to create a pleasant buying experience.  We appreciated his sense of humor, his candor, and his willingness to help now and in the future.  We would definitely recommend Richard to anyone interested in purchasing an automobile. 

 Just a note of thanks for all your help when we purchased my new Subaru 3.0 R Legacy.  I was especially thankful for your time answering all my questions.

 I just wanted to drop you a quick note and tell you how wonderful my internet buying experience was.  I have just purchased a 2008 Subaru Legacy from Thomas.   When I first made contact with Thomas he explained pricing, how you purchase these rental vehicles and prices for additional options (we added heated seats).   I worked with Ben Maxwell in your finance department and was very pleased with the interest rates he was able to obtain for me.   We did all of the paperwork via FedEx and to top it off....   Tressa picked me up at the airport and showed me the new car.    I just got the tags today and all of the paperwork from you title clerk was exactly what my County Treasurer needed.

I can't say thank  you enough.

Sincerely,

Gail Westra

Underwood, Iowa

BTW......   My wife loves her new Subaru.

 Jairo Carvajal

 Great people great service what more can I say. Thank you  

 Thomas Moody

 They helped us, was very personable and actually made our 1st car buying experience fun!

 Jesse Valadez

 Mr. Henry Garza (GSM) the way he treated us was excellent.

 Mian Ahsan

 We had a very positive experience. Mr. McGriff was very helpful and knowledgeable

 Victor Blanton

 My salesman was the best one I've ever dealt with. Knowledgeable, friendly, un-thoughtful. I will always request him in future.

 Joseph Wolfley

 They were very knowledgeable and nice to us. We enjoyed the experience very much! Thank you!

 Jeffrey Taylor

 My dealing was by phone and I am very satisfied with the results.

 Gene Hamble

 Wonderful! We would purchase a car from them again.

 Joshua Garza

 I was impressed with the courtesy and professionalism.

 Carol Querry

 Sales staff was very good at being straight forward with pricing and explaining features of car.

 Haydn Thompson

 I appreciate my Salesperson's honesty and straight forwardness. If it were not for this honesty, I would have purchased a car elsewhere.

 Wendy Hawkins

 Our salesperson was outstanding. Not only did she completely answer my questions and handle the negotiations in a professional way, she continued to follow up with me to make sure I was satisfied in every way. When other people in my family are in need of a new vehicle, I will recommend them toward Larry H Miller Subaru.

 Evan Sanders

 This team of sales/customer service people were the best to work with. I doubt I have ever purchased a car in the record time I bought this one. Kudos to all the folks at LHM and their Sales Managers.

 Eden Vera

 Henry and Nathan Garza were outstanding. We will refer them to our friends and family

 Fraser Moreland

 This was my 8th purchase of a new car and the BEST experience. the salesman was A++ in attitude and patience. The follow up has been most thoughtful to insure all was well.

 Allen Locke

 Based on my car's performance in the next 10 years. I would only buy a Subaru. (L.H.M.) Subaru

 Timothy Richard

 The salesman (Jake) and entire staff are #10's with me

 Debby Saville

Gy was very helpful; I would recommend him to any of my friends and family. Gy was even helpful after the purchase of my vehicle with other sales. My overall experience at Larry H Miller was great; I would have to rate it as my best car buying experience.

MELANIE ROGERS

 To whom it may concern:

I am sending a HUGE thank you to Big Rob and Henry Garza! They were so helpful and really went out of their way to make sure I got the SUV I wanted

Heather Maack

“Very nice. Did not waste time playing games like other dealerships”

Brandi Davenport